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Process improvement



  • Process mapping, process analysis, process redesign, process standardisation
  • Business Process Management
  • High level Business Requirements definition.
  • Compliance documents creation and review
  • Manuals

  • Dynamic presentations

  • Business administration

  • Website content

  • Policy creation and translation in Plain English
  • Document Editing
  • Tenders

  • Grants

  • Newsletters

  • Website content

  • Media releases

  • Induction manuals

  • General reports

  • Facilitation and Meeting notes

Change & project management

  • Project documentation
  • Change Process Roadmap
  • Documentation of new processes, systems, structures, and controls
  • Management & training and support documentation
  • Post Implementation documents
  • Continuous Improvement, risk management & quality documentation 

Its about experience


Cathy Wagner has been in business, managed businesses or supported business for over 25 years. During this time, she has worked with numerous industries, various personnel and understands that documentation needs to be about understanding.


Her process is simple:

COMMUNICATE -  Speak to managers & understand the business

                              - Talk to staff & understand their needs 

DEFINE                -  Requrements and needs of the business

CREATE                 - Document

REFINE                 -  Ensure that the information suits the businness.